FAQ

You Have Questions, We Have Answers!

If you don’t find an answer here, please contact us personally.

What is included in my Home Maintenance Plan?

Your Home Maintenance Plan is the basis of our relationship, which we hope will be a long one. Your plan includes the following exclusive benefits:

– We are on-call for you 7 days a week, whether it be an emergency repair, or just a general improvement. We return phone calls right away, so you never have to wait for a contractor or wonder who to trust.

– Access to our highly qualified craftsmen and preferred service providers at our preferred rates means the highest quality work at the very lowest rate.

– Our Satisfaction Guarantee means that we stand behind all of the services we provide and you can have confidence that should any problem arise, our relationship with you means more than any one job.

– All labor for basic preventive maintenance is included with your Home Maintenance Plan

How often will you visit my home?

Your Home Maintenance Plan is designed to protect your most valuable asset by making sure that your home receives the proper care to keep its systems running safely and efficiently and to proactively identify and correct potential problems. Generally, we will visit once per quarter.

Please note that different tasks are done with different periodicity, and each home is different with it’s own unique requirements. Also, to be efficient and lower costs, we try to combine the preventive maintenance with other services. Always remember, if you require any services at any time, we are only a phone call away and will gladly schedule a visit at any time upon request, subject to a one hour minimum.

How much does it cost? How will you bill me?

Our business model is built around very straight-forward pricing that is generally based on Time and Materials, except for large fixed-price projects. With a Home Maintenance Plan, there is only one recurring Quarterly Fee. All other services are billed on a T&M basis according to our current rates. You will recieve a quarterly statement which indicates the date of service, a description of the work performed, and the costs associated. These costs should reconcile to either a Task Order, which we leave at your home each time we come, or an Estimate, as approved for special projects or additional services, e.g., leaf removal, gutter cleaning, etc.

Are estimates free?

In most cases, we can provide a free verbal ballpark cost for any project suitable for your general planning purposes. However, for a detailed written estimate, we may charge for time spent investigating or researching an issue, consulting with you on your options, measuring or identifying specific materials, or meeting with service providers onsite. Charging this project planning time helps us keep our rates as low as possible by attributing costs where they are incurred. We will not charge you for time spent preparing the written estimate.

Our goal is that at the end of a job when you add up all of the expenses you will find that we provide outstanding service at a very reasonable rate. All contractors incorporate the considerable costs of preparing estimates into their prices. In keeping with our philosophy, our approach is to make the costs completely transparent and equitable. This means we will never try to “sell” you a job you don’t need and we will never tell you that a job is too small to be worth our while.

We are firmly committed to a long term relationship with you, our client, and will always seek to provide the best information available so that you can make informed decisions.

Are there minimum or travel charges?

There are never travel charges and only a minimum of one hour if you request a handyman service between your regular quarterly visits. You can help us keep our costs lower by combining the small tasks to be done with your preventive maintenance, while keeping your flexibility to schedule more urgent tasks or to have more frequent visits as your home demands. The one-hour minimum does not apply to follow-up visits for an ongoing task.

Is there an extra charge for Emergencies or After Hours?

If we come to your home for an emergency service after regular business hours (M-F, 8am – 6pm, excluding holidays), there is an Emergency Fee of $50. You will be charged regular hourly rates for all work performed, subject to the one hour minimum. You will not be charged the Emergency Fee if the service is performed the next business day, and we will make every effort to give you priority scheduling. After hours phone support for emergencies is billed at regular rates with no minimums or Emergency Fee.

What is the Initial Fee for the Comprehensive Home Analysis?

A successful launch of your Home Maintenance Plan requires a comprehensive home analysis. This visit usually takes about 1 to 2 hours while we walk through your home with you and record important data of all the key systems in your home, including HVAC, plumbing, electrical, roofing, windows, and siding, gutters, downspouts, sump pumps, and drainage. This is also a great opportunity to discuss your vision for your home and any future work you might be interested in as well as review immediate tasks that you would like addressed.

We may suggest improvements to address any apparent safety, security, maintenance, or energy efficiency issues we identify. Finally, we will review with you specifics of how you would like to see your home maintained or improved. The Initial Fee for this required service is $75.00.

How do you screen your Service Partners (subcontractors)?

Our trusted service partners are required to commit to our stringent standards of quality and customer service. They must be licensed, have proof of insurance, and a clean record with the Better Business Bureau and the Virginia Department of Professional and Occupational Regulation. We also rely on our extensive network of trusted contacts throughout the home improvement industry.

Occasionally, our clients even refer us to firms that they have had success with in the past. We generally prefer to work with established firms who are large enough to handle the workload we send them, but small enough that we know the owner/manager is just one phone call away. Finally, we are constantly seeking to negotiate the best terms for our clients and looking for partners who appreciate the win-win our business model has to offer.

Will you work on my house if I don’t want the Home Maintenance Plan?

Depending on our schedule, we may or may not be able to provide services to non-members, so feel free to contact us. Our main priority however will always be to provide exceptional service to our member clients.

Do you provide referrals to your service providers?

We don’t generally provide referrals to our service providers as we strive to provide full service to you, our client, and we take great pride in the value we add to your project, often at little or no additional cost. We are always happy to review your project with you and provide a quote.

Do you schedule appointment times?

Generally, we are NOT able to schedule specific appointment times for a service visit. Upon request, we will make every attempt to give a morning or afternoon arrival time window. However, please note that we can not guarantee the arrival time window as we need to maintain flexibility for emergency services, projects or tasks that may become more involved than anticipated, or vendor meetings. If we arrive and do not not have access to the property on a day we have confirmed our visit with you, we have a $50 Missed Service Fee per the Service Agreement.

Fortunately, we have found access to the property to rarely be an issue and as we earn the trust of our clients, they appreciate that our business model works quite well when we have keys to our member properties and are able to make your home, our responsibility.

Enjoy Your Home Without The Hassles.

(703) 351-7600